FAQ
Welcome to the WeaveBest FAQ page! Here you will find answers to the most common questions about our products, services, and policies. If you have any additional questions, feel free to contact us at service@weavebest.com
Product Information
Q: What types of hair products do you offer?
A: We offer a wide range of hair products, including hair bundles, lace wigs, closures, frontals, and custom orders in various textures, lengths, and colors.
Q: Are WeaveBest hair products made from 100% human hair?
A: Yes, all our hair products are made from 100% virgin human hair, ensuring a natural look and feel.
Q: How long do WeaveBest hair products last?
A: With proper care, our hair products can last over a year or more. The lifespan depends on how well they are maintained and the frequency of use.
Ordering and Shipping
Q: How can I place an order?
A: Orders can be placed through our website or by contacting our customer service team via email at service@weavebest.com
Q: Do you offer international shipping?
A: Yes, we ship our products worldwide. Usually free shipping to US, CA, UK and other 20 countries. But for some remote area, the express company may charge Remote Area Fee.
Q: How long does it take to process and ship an order?
A: Orders are typically processed within 1-3 business days. Shipping times vary based on the shipping method and destination, but standard shipping within the US usually takes 3-5 business days.
Wholesale Program
Q: What is the WeaveBest Wholesale Program?
A: Our wholesale program is designed for businesses looking to purchase hair products in bulk at discounted prices. It includes benefits such as bulk discounts, exclusive offers, and private labeling options.
Q: Are there minimum order requirements for wholesale purchases?
A: No minimum order requirements just to help more girls start a hair business. Please contact our wholesale team at wholesale@weavebest.com for more details.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns of unused, unopened hair products within 15 days of purchase. Custom orders and opened products are not eligible for return. Please contact customer service to initiate a return if any problems.
Q: Can I exchange a product?
A: Yes, we offer exchanges for unused, unopened products within 15 days of purchase. Contact customer service to arrange an exchange.
Care and Maintenance
Q: How should I care for my WeaveBest hair products?
A: We recommend using sulfate-free shampoos and conditioners, minimizing heat styling, and storing hair products in a cool, dry place. Detailed care instructions are provided with each purchase.
Q: Can I dye or style WeaveBest hair products?
A: Yes, our 100% virgin human hair products can be dyed and styled just like your natural hair. However, we recommend consulting a professional stylist to avoid damage.
Contact Us
Q: How can I contact WeaveBest customer service?
A: You can reach our customer service team via email at service@weavebest.com. Our team is available Monday to Sunday.
We hope this FAQ page has been helpful. For any other inquiries, please do not hesitate to get in touch with us. Thank you for choosing WeaveBest!